Frequently Asked Questions
Everything you need to know about shopping with KoalaGP.
How long does shipping take?
Standard shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
KoalaGP accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order has likely entered our processing phase and cannot be stopped.
Are your products covered by a warranty?
All KoalaGP products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.